At Njiklik, accessible at njiklik.al, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Njiklik and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at info@njiklik.al This privacy policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Njiklik. This policy is not applicable to any information collected offline or via channels other than this website.
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. When you register for an Account, we may ask for your contact information, including items such as name, address, email address, and telephone number.
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. Njiklik does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Delivery Time: Njiklik provides an estimated delivery time when you place an order. This can vary based on factors such as distance, traffic, and order volume.
Delivery Charges: Njiklik have a flat delivery fee which may vary the fee based on distance.
Delivery Zones: Njiklik usually have specific areas to deliver to. They may not deliver to areas that are too far or in areas with difficult access.
Delivery Tracking: Njiklik offers order tracking so you can see the status of your delivery in real-time.
Delivery Partners: Njiklik often use delivery partners, such as drivers or cyclists, to deliver orders. These partners are responsible for ensuring the food is delivered safely and on time.
Payment Methods: Njiklik accept online payments through credit/debit cards, digital wallets (such as PayPal, Apple Pay, Google Pay), and cash on delivery (COD).
Transaction Fees: Njiklik may charge a transaction fee for using certain payment methods or for orders below a minimum amount.
Promotions and Discounts: Njiklik often offer promotions and discounts that may be specific to certain payment methods or cards.
Refunds: Njiklik have a policy for refunds, which may vary based on the reason for the refund and the payment method used.
Security: Njiklik prioritize the security of payment information and use encryption and other security measures to protect customer data.
Order Errors: If there is an error with your order (such as receiving the wrong items), Njiklik will either refund the amount for the incorrect items or offer a credit for a future order.
Delivery Issues: If your order is not delivered within a reasonable time frame or is delivered in unsatisfactory condition, you may be eligible for a refund or credit.
Cancellation: If you cancel your order before it has been prepared or dispatched, you may be eligible for a full or partial refund, depending on the company's policy.
Payment Issues: If there is an issue with your payment (such as being charged incorrectly), Njiklik will refund the amount promptly.
Refund Process: The refund process typically involves contacting customer support through the company's website or app and providing details about the issue. The refund is then processed back to the original payment method or as store credit, depending on the company's policy.
Njiklik generally do not have a return policy for food items once they have been delivered and accepted by the customer. This is due to health and safety regulations, as well as the perishable nature of food items. However, if there is an issue with the order (such as incorrect items or quality concerns), customers are encouraged to contact customer support through the company's website or app to resolve the issue, which may include a refund or credit for a future order.
User Agreement: By using the service, users agree to abide by the Njiklik's terms and conditions.
Service Description: The TOS will describe the services provided, including how orders are placed, processed, and delivered.
Payment Terms: This section will detail how payments are processed, including any fees, taxes, and accepted payment methods.
Ordering and Delivery: The TOS will outline the process for placing orders, delivery times, and any restrictions or limitations on delivery areas.
Cancellation and Refunds: Policies for cancelling orders and receiving refunds or credits will be explained.
User Responsibilities: Users are typically responsible for providing accurate information, including delivery instructions and contact details.
Intellectual Property: This section will detail the company's rights to their branding, website, and other intellectual property.
Limitation of Liability: The company will often limit their liability for certain issues, such as delays in delivery or errors in orders.
Privacy Policy: A link to the company's privacy policy, detailing how user data is collected, used, and protected.
Governing Law: The TOS will specify the governing law and jurisdiction for any disputes that may arise.
Njiklik collects and processes location data to provide delivery-related services and improve the user experience.
Customer Location: We collect the customer's location to accurately determine delivery addresses, display nearby restaurants or stores, and facilitate order placement.
Live Order Tracking: During an active order, we may collect and process real-time location data to enable live order tracking and provide accurate delivery status updates.
Delivery Partner Tracking: Customers can view the live location of delivery partners while an order is being delivered. This helps provide transparency and accurate estimated delivery times.
Service Improvement: Location information may be used to optimize delivery routes, improve delivery efficiency, and enhance the overall quality of our services.
Background Location Access: In some cases, location data may continue to be accessed while the application is running in the background during an active delivery or order tracking session, where permitted by the user and applicable laws.
User Control: Users can manage or disable location permissions at any time through their device settings. However, certain features such as live tracking and location-based services may not function properly if location access is disabled.
We do not sell location data to third parties and use such information only for purposes related to order fulfillment, tracking, customer support, and service improvement.